Mobile Service Technician

Company Overview

Image Mobiles and Computers is a leading retail electronics company in Kerala, known for delivering high-quality mobile devices, accessories, and expert repair services. With a strong commitment to customer satisfaction and innovation, we take pride in providing reliable and efficient solutions to meet the ever-evolving demands of the tech industry.

Role Impact

As a Mobile Service Technician, you will play a critical role in maintaining our reputation for exceptional service. Your expertise in diagnosing and repairing mobile devices will directly impact customer trust and satisfaction, ensuring that every device we service meets the highest quality standards. This position is essential in driving our mission of providing seamless and efficient mobile solutions.

Key Responsibilities

• Diagnose and troubleshoot hardware and software issues in mobile devices.
• Perform high-quality repairs and replacements of components such as screens, batteries, and circuit boards.
• Ensure timely and efficient servicing to minimize customer downtime.
• Maintain accurate records of repairs and inventory management.
• Provide technical support and guidance to customers regarding device maintenance and best practices.
• Stay updated with the latest advancements in mobile technology and repair techniques.
• Adhere to company policies and quality standards to ensure consistent service excellence.

Required Skills

• Strong understanding of mobile hardware and software troubleshooting.
• Hands-on experience with component-level repairs.
• Attention to detail and problem-solving abilities.
• Good communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.

Qualifications

• Any Degree from a recognized institution.
• Certification in mobile repair (preferred but not mandatory).

Past Experience

• Minimum 1 year of experience in mobile device repair, preferably in a retail or service center environment.
• Experience handling multiple brands and models of smartphones and tablets.

If you're passionate about mobile technology and enjoy solving technical challenges, join us at Image Mobiles and Computers and be part of a team that values expertise, quality, and customer satisfaction!